REFUND POLICY

Effective Date: August 21, 2025

1. GENERAL REFUND POLICY

PE Vlasenko Viktoriia ("VictoriousVids") is committed to customer satisfaction. This Refund Policy outlines the conditions and procedures for requesting refunds for our YouTube content creation services.

2. COMPANY INFORMATION

  • Business Name: PE Vlasenko Viktoriia

  • Tax ID (INN): 3588307082

  • Legal Address: Kyiv, Ukraine, Olzhycha st. 19

  • Phone: +380963261787

  • Email: [email protected]

  • Website: victoriousvids.com

3. REFUND ELIGIBILITY

3.1 Full Refund Conditions:

You are eligible for a full refund of the monthly service fee if:

  • You request the refund before the last day of the month in which the service was rendered

  • The request is made for the current month's subscription only

  • You provide a valid reason for the refund request

3.2 Example:

If you paid $1,000 for services in March and we completed all work during that month, you can still receive a full refund if you request it before March 31st.

4. NON-REFUNDABLE SITUATIONS

4.1

Refunds are NOT available in the following circumstances:

  • Requests made after the last day of the service month

  • Services provided in previous months (beyond the current month)

  • Partial month refunds (refunds are only provided for complete monthly subscriptions)

  • Services already delivered and accepted by the customer after the month has ended

4.2

Custom work, rush orders, or services that required significant resource allocation may have different refund terms, which will be communicated at the time of service agreement.

5. REFUND REQUEST PROCEDURE

5.1 How to Request a Refund:

To request a refund, you must:

  1. Send a written request to [email protected]

  2. Include your full name, and service month

  3. Provide a clear reason for the refund request

  4. Submit the request before the last day of the applicable service month

5.2 Required Information:

Your refund request must include:

  • Full name and contact information

  • Original payment method details

  • Month of service for which refund is requested

  • Detailed reason for the refund request

6. REFUND PROCESSING

6.1 Processing Time:

  • Refund requests will be reviewed within 2-3 business days

  • Approved refunds will be processed within 5-7 business days

  • Refunds will be issued to the original payment method used

6.2 Processing Method:

  • Refunds will be processed through our payment processor WayForPay unless agreed otherwise

  • You will receive confirmation when the refund has been initiated

  • Bank processing times may vary depending on your financial institution

6.3 Currency:

Refunds will be processed in the same currency as the original payment.

7. PARTIAL REFUNDS

7.1

We offer partial refunds for monthly subscriptions under the same conditions as full refunds.

8. CANCELLATION VS. REFUND

8.1 Service Cancellation:

  • You may cancel future monthly subscriptions at any time

  • Cancellation does not automatically result in a refund for the current month

  • Current month services will continue until the end of the billing period

8.2 Refund Requests:

  • Refunds must be specifically requested according to this policy

  • Cancellation and refund are separate processes

9. DISPUTE RESOLUTION

9.1

If you disagree with a refund decision, you may:

  • Request a review by contacting [email protected]

  • Provide additional information or clarification

  • Escalate the matter through your payment processor if necessary

9.2

All disputes will be handled in accordance with Ukrainian consumer protection laws.

10. CONTACT INFORMATION

For refund requests or questions about this policy, contact us:

  • PE Vlasenko Viktoriia

  • Email: [email protected]

  • Phone: +380963261787

  • Address: Kyiv, Ukraine, Olzhycha st. 19

Business Hours:

Monday - Friday, 9:00 AM - 6:00 PM (Kyiv time)

11. POLICY CHANGES

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The modified policy will apply to all future transactions.

12. GOVERNING LAW

This Refund Policy is governed by the laws of Ukraine. Any disputes related to refunds will be resolved according to Ukrainian jurisdiction.

Last Updated: August 22, 2025